Glo&Ray Cosmetics


Terms and Conditions



Welcome to the Glo & Ray cosmetics website, (hereinafter referred to as the ‘Site’, ‘us’, ‘our’ and ‘we’).

The content and services provided to you on the website by Glo & Ray are subject to the terms and conditions that follow. By accessing or using the Site, you are acknowledging that you have read and understood these Terms and Conditions – which include our privacy policy – and that you agree to be bound by them.



Please review our Privacy Policy for our privacy practices.



To be eligible to register or purchase products on our Site and to enter into and form contracts on this Site under British law, you must be more than 18 years old, you must have successfully registered on the Site, and be a holder of a valid debit/credit card.



This contract shall be written in English



All prices indicated for products available on the Site are exclusive of TAX at current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered together with all related handling and delivery charges.


Accuracy of information

We attempt to be as accurate as possible when describing our products on the Site; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours, information, or other content on the Site are accurate, complete, reliable, current, or error-free.


Intellectual property

All information and content on the Site and its look and feel, including but not limited to Glo & Ray’s name and logo, product images and descriptions, Site design, text, graphics, button icons, images, audio clips, and software are the property of Glo & Ray Cosmetic LTD, our affiliates, our partners or our licensors, and are protected by UK and international copyright aws.

All other Trademarks, not owned by us, our affiliates, partners, or licensors, that appear on the Site are the property of their respective owners, who may or may not be affiliated to, connected to, or sponsored by us, and have been used with permission.

Except as required under applicable law, neither the Content, Trademarks nor any portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent. Requests for permission should be directed to our office.


Copyright complaints

We respect the intellectual property of others. If you believe that a work on our Site is an illegal copy, please notify us of claimed infringement.

Limited licenses

We grant you a limited, revocable, and non-exclusive license to access and make personal use of the Site. This limited license does not include the right to:

(a)    frame or utilize framing techniques to enclose the Site or any portion thereof;

(b)   modify or download the Site or its contents (except caching or as necessary to view content);

(c)    make any use of the Site or its Content other than for personal use;

(d)   create any derivative work based upon either the Site or its content;

(e)   collect account information for the benefit of another party;

(f)    use any meta tags or any other "hidden text" bearing our name or trademarks; or

(g)    use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or loadon our infrastructure.

We also grant you a limited, revocable, and non-exclusive licence to create a hyperlink to the home page of the Site for personal, non-commercial use only.


A website that links to our Site:

(a)    may link to, but not replicate, our content;

(b)   may not imply that we are endorsing such website or its services or products;

(c)    may not misrepresent its relationship with us;

(d)   may not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content that is lawful and appropriate for all ages;

(e)   may not portray us or our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions;

(f)    may not use any Trademark without express written permission; and

(g)    may not link to any page of the Site other than the home page.

We may, at our sole discretion, request you remove any link to the Site, and upon receipt of such request, you shall immediately remove such links.


Products and services for personal use

The products and services available on the Site, including free samples and gifts that Glo & Ray may offer you are for personal use only. All products from this Site should be used in accordance with the instructions, precautions and guidelines supplied and associated with the products.


Your obligations and responsibilities

Whilst accessing or using our Site, you shall comply with these terms and conditions and any special warnings or instructions posted for access or use. You shall always act in accordance with the law, custom and in good faith. You may not make any change or alteration to the Site or in any way cause disruption or damage to it. Without limiting the generality of any provision of these terms and conditions, if you default negligently or wilfully in any of these obligations, you shall be liable for all losses and damages caused us by such default.


About orders

Placing an order and order acceptance

You need to create an account to place an order. Instructions will be given during the order placement process. Requests for products from are made by clicking on the ‘Submit’ button at the end of the ordering process. We will send you an email containing details of your order as a confirmation. Once the order has been shipped, a contract will be in place between Glo & Ray Cosmetics Ltd and you.

Our acceptance of your order and the completion of the contract will take place when we have dispatched the goods, unless we have previously notified you that we have not accepted your order or you have cancelled it. You will need to follow the Returns Policy to cancel your order after it has been dispatched. Please contact us if you need a TAX invoice.


We may not accept your order if

       the item you have ordered is out of stock, or

       we are unable to obtain authorisation for your payment, or

       we suspect fraudulent activity or violation of these Terms and Conditions (including our Privacy Policy), or

       we identify a product or pricing error.

If we are unable to fulfil your order following our order acknowledgement, we will contact you by email informing you of this.


Cancelling an order

Sometimes, orders or parts of orders are cancelled by our system for various reasons. If your order is cancelled, you will receive an email to explain the reason for the cancellation. We will issue a refund for the appropriate amount. Please contact us if you wish to cancel an order.



The following payment methods are acceptable: MasterCard, Visa, Visa Debit, Visa Electron and PayPal.  All cardholders and PayPal account holders are subject to validation checks and authorisation by the issuer of the payment method. If, for any reason, the payment issuer refuses or does not authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery. All customers are charged at the GBP price point with the payments taken in GBP.


Title to goods

Until full payment has been made and received by us, all goods shall remain the property of Glo & Ray Cosmetics Ltd. Ownership of goods will immediately revert to us if we refund any such payment to you.


Risk of loss

Risk of loss of goods will pass to you upon delivery.



Orders may be delivered in one part or several. Whilst every effort will be made to dispatch goods on the date requested, we do not accept any liability whatsoever for delayed delivery caused by any third party.


Acceptance of goods

Please contact us if you have not received the entire order as detailed in the order confirmation email. No liability shall be accepted whatsoever in respect of any damage to goods resulting from any alteration or treatment of the goods after purchase.


Third party links

Glo & Ray may from time to time provide links to other websites or applications as a service for those interested in this information, but we assume no liability for the unaffiliated site linked to or from. This will include but be not limited to the content, web pages, or others. We may authorise some links for convenience, but this shall not constitute any endorsement by Glo & Ray. You should carefully review the terms and conditions and privacy policies of all off-Site pages and other websites that you visit.



Some of the pages on the Site may include material posted by third parties. Glo&Ray Cosmetics Ltd is not responsible for the content of advertising and other material posted by ndividual users, advertisers, or any third parties, including, without limitation, any error, omission, or inaccuracy therein.

On some pages, users may enter into agreements with third parties. Glo & Ray Cosmetics Ltd is not a party to those agreements, and accordingly does not act as an agent for those parties, is not liable in relation to, and takes no responsibility for, any contract entered into by users with any third party.



You agree to defend, indemnify, and hold us harmless for any loss, damages, or costs including reasonable attorneys' fees, any third party claim, action, or demand resulting from your use of the Site or breach of these Terms and Conditions. You also agree to indemnify us for any loss, damages, or costs including reasonable attorneys' fees resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.



The Site is intended to serve UK users and therefore its content may not be appropriate or lawful outside the UK. Users from outside of the UK should therefore verify for themselves whether or not it is appropriate for them to access the Site.

The terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from matters relating to the Site shall be exclusively subject to the jurisdiction of the courts of England and Wales.



Your use of this Site and any purchase made by you of any goods from this Site shall be governed by British law and the parties hereto submit to exclusive jurisdiction of the English courts.



By using this website, you acknowledge and agree these terms and conditions (which include our privacy policy), constitute the complete and exclusive agreement concerning your use of or purchases made on the Site, and supersede and govern all prior proposals, agreements, or other communications.

We reserve the right, at our sole discretion, to change these terms and conditions at any time by posting the changes on the Site. Any changes are effective immediately upon posting. Your continued use of the Site constitutes your agreement to all such terms and conditions.

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